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Claudia
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Social Networking
Replied Feb 27
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The pit falls of presenting yourself in social networks are often discussed and maybe young people aren't yet aware of the consequences for their future and working life. I agree that nowadays you can learn a lot about people who are very present on…
Not a story to contribute at the moment but I am listening to a really interesting audio book at the moment. It is called Linchpin by Seth Godin who writes also a very interesting blog. It is not especially about our hospitality business but points…
I love that story, really nice.
I definitely agree. Since these social networks have been spreading out, the future employer has often the possibility to inform himself before the actual interview on the internet about the prospective candidate. The younger people tend to be much…
You may want to try and think about added value benefits instead of vouchers as many are already doing this. For example:
- Priority booking service for direct bookings
- Dedicated VIP check in
- Free upgrades (subject to availability)
- Best rate…
They recieved a voucher for future stay. The uptake was very good(sorry dont have any numbers).
The Academy of Food & Wine is a not for profit, membership organisation and is the rofessional body for Front of House Service Personnel focusing on improving the quality of personnel and image of Front of House Service as a meaningful career choice.
I am afraid this discussion leads in another direction. I don't plan to abolish online booking agencies. They are important and generate many new costumers. I was only wondering how we could establish a kind of loyalty program for costumers who want…
Hi Claudia.
I work for Great Hotels Organisation and we specialise in providing and training on online booking engines, GDS systems and hotel specific web development for the hotel industry. I'm happy to have one of my colleagues contact you to giv…
Hi Claudia,
I have been recently pondering over the same thought of the impact of online booking systems to an individual property's revenue. My opinion over this issue is:
Generally speaking most independent operators rely on regular guests to ke…
Great mail, brightened up my day!
hello Jose,
thank you very much for your reply. I would be happy to learn more from your colleagues who use these loyalty systems and how they proceed. We have already thought about it, but it must be also easy to apply for the co-workers at recepti…
hello Bartolomeu,
thank you for your reply. Actually, we do many of those things you are suggesting and people keep coming back. However many continue to book through the internet systems like hotel.de or HRS because it is more convenient for them,…
Hi Claudia,
From what i learn from my hotel colleagues, its about quality of service, personalisation, profile the customer, anticipate him, surprise them with small details.
As an example, one 4* hotel was on the race to receive a group, during…
Profile Information
- I am based in...
- Stuttgart, Germany
- I currently work for...
- Hotel in Stuttgart
- My current job is...
- Hotel Manager
Comment Wall (2 comments)
- At 6:01am on June 12, 2009,
Arvind Sharma Naidu said… - Hi Claudia,
Thanks for adding me as your friend. My uncle is staying in Hannover for past 28 years, I believe Hannover is far to your place. Please find below link about the hotel that I'm working with, could you please help me to forward this link to your friends - may be in future if they are interested they could contact me. You can send me your web site about your hotel and I'm willing to help you to forward it to my friends & clients.
Meanwhile you take care and stay in touch.
http://www.youtube. com/watch? v=-HuBl-q40U4
Regards
Arvind
- At 6:42pm on May 29, 2009,
Jose Ruiz said…
- Hi Claudia,
Welcome to hotcatUK.
Do not hesitate to contact me personally if you have any questions about the network.
Jose
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